Privacy Policy UK

This privacy policy is for this website [] and served by [Onduline Building Products Ltd] and governs the privacy of its users who choose to use it. 

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information (

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties. 

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. 

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to who may have detailed privacy policies relating directly to the adverts they serve. 

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. 

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLS.  Users are advised to take caution and good judgement before clicking any shortened URLS published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLS are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 - The Guide
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Linkedin Privacy Policy
Mailchimp Privacy Policy
Web Design Wales
Website Privacy Policy Template

v.2.0 April 2013 Edited & customised by: Onduline Building Products Ltd, Eardley House, 182-184 Campden Hill Road, Kensington W8 7AS


1.        Personal Data

3.1. To consult and visit the Website, the User does not have to communicate any personal data. However, the Company may collect the User’s personal data (hereinafter the "Personal Data"), in particular through the section "CONTACT", participation to spot contests and the setting up of an account. Through the login of the User to the platform, login data, usage data and location data are collected for analysis and performance optimisation of the platform purposes. When providing its Personal Data, the User undertakes to give only accurate information which is not harmful to the interests and rights of third parties. Platforms with an eshop collect financial data to carry out the payments of products and services provided by the platform.

3.2. The Company, its subsidiaries and local representatives, are joint data controllers and recipients of Personal Data of the Users. The Company undertakes to protect the privacy of Personal Data. However, the Company has no control over the risks in connection with the functioning of the Internet and draws your attention to the existence of potential risks in terms of confidentiality of the data transiting via this network.

3.3. According to the Data Protection Act  1998 the process has been declared to the ICO; and the User has the right to access in an intelligible form, rectify and delete its personal data and to object, for legitimate reasons, to having its data processed. The User has also the right to port its personal data in a machine-readable form. The User may exercise his rights by sending an email to the following email address: [email protected] upon proof of the User’s identity. Onduline commits to process the application and to answer to it within 30 days but may extend it to 60 days given the amount of applications and its complexity. Onduline reserves the right to reject applications on the right to access if those are manifestly unreasonable. The User is informed, in accordance with his right to be informed, when his personal data are collected by Onduline and when those have not been collected by Onduline. The User is also informed in case of a violation of his personal data. 

3.4. Newsletter: The User may liberally and freely unsubscribe from the “Newsletter” and “Onduline’s Offers”. The User may choose to unsubscribe from the link at the bottom of the Newsletter, from his member area or on demand at the email address: [email protected]

3.5. Minor: Onduline does not target minors, the website remains accessible since it does not present adult content.
Onduline’s forms and questionnaires do not aim at collecting data on minors. If data of a minor happened to be collected, the legal representative of the minor may contact Onduline at the email address: [email protected] to rectify, modify and delete the personal data (in accordance with the article 3.3).

3.6. Subcontracting: Onduline uses third parties to insure the providing of its services (for example, maintenance, audits, payments, tamper detection, marketing and development). The third parties may therefore have access to Users’ information to the extent needed to perform tasks on behalf of the User and are submitted to the same obligations of Onduline. The third party respect your privacy and will not disclose your personal information. 

3.7. Onduline may process personal data outside the European Union in specific cases with due respect for the European legal processes. The User may at his own request have his personal data being processed outside the European Union for specific services.

3.8. In connection with the operation of the Website, the Company can also store a technical cookie in the User device while using the Website. A cookie does not allow identification of the User but permits to record information about how the User device navigates through the Website (official language and User’s country, pages visited, time and date, etc.). The information provided can be used during the User next visit to the Website in order the Website to function properly or analytics purposes. 

3.9. The User is informed that he can also prevent cookies from being saved on his device by changing the settings of his web browser. Detailed information on the possibilities and ways of handling cookies are available in web browsers. The User can also consult the site;